Question 1

What is digital gold?

Accepted Answer

Digital Gold is a digital mode of buying gold that allows investors to benefit from all the perks of physical gold like high returns, stability etc without dealing with all the hassles physical gold comes with like storage & high making charges.

Question 2

What is Digital Gold with Gullak?

Accepted Answer

Gullak is India’s #1 Digital Gold platform trusted by 1Mn+ investors. On Gullak you can buy Digital Gold of 24K 999 purity. The value of your investments increase depending on the gold price appreciation. Gold generally gives an average return of 11% pa. With Digital Gold on Gullak, you benefit from Gold price increase without dealing with all the hassles physical gold comes with. You can start buying digital gold on Gullak with just ₹100, accumulate over time as then redeem as cash or order gold coins or even redeem jewellery at Gullak. Gullak provides the most amount of flexibility when it comes to digital gold. You can set up daily/weekly/monthly SIPs or make one-time purchases as well.

Question 3

Why should I buy Digital Gold on Gullak?

Accepted Answer

Gullak is India’s most trusted Digital Gold platform. Here’s why you should buy Digital Gold on Gullak: 1. Low Minimum barrier: Start with just ₹100. 2. Better Flexibility than any other Digital Gold platform: Daily, weekly or monthly SIP options available. You can also make one-time purchases. 3. Withdraw anytime: No lock-in period, you can sell anytime. 4. Multiple withdrawal modes available: Withdraw as cash, order Gold coins or redeem jewellery at 5000+ partner stores. 5. 100% Transparency on Gold investments: You get gold certificates on all your purchases which act as proof of your investment, you can also check your Gold balance on Gullak’s Gold partner’s(Augmont’s) website.

Question 4

How to buy Gullak Digital Gold?

Accepted Answer

There are 2 ways to buy Digital Gold on Gullak. On the website: 1. Navigate to Gullak’s Digital Gold purchase page: https: //gullak.money/buy-digital-gold/ 2. Click on Invest Now. 3. Signup using your phone number. 4. Select between SIP or one-time purchase options. 5. Enter the amount you wish to invest & complete your payment on Digital Gold. You can also do the same by downloading Gullak’s App: https: //play.google.com/store/apps/details?id=com.finternet.plutus&hl=en_IN

Question 5

Where will the Digital Gold be stored after I buy it?

Accepted Answer

Gold purchased via Gullak is bought from Gullak’s Gold refinery partner, Augmont and stored in secure vaults that are insured.

Question 6

What is the purity of gold bought under Gullak Digital Gold

Accepted Answer

On Gullak, you purchase 24 Karat 999 pure Hallmarked Gold.

Question 7

I have some other queries about my Gullak Digital Gold Account. Who can I get in touch with?

Accepted Answer

For queries regarding Digital Gold, you can reach out to our support team by either by downloading the Gullak app or mail us at support@gullak.money.

Question 8

Is my Gullak Digital Gold kept in safe custody?

Accepted Answer

Gullak ensures 100% safety of the digital gold purchased. Your gold is stored in sequel vaults which are 100% insured.

Question 9

Is the Physical Vault Insured?

Accepted Answer

Yes, all the digital gold you buy from Gullak is 100% insured.

Question 10

What are the different ways with which I can invest in Digital Gold on Gullak?

Accepted Answer

You can Buy Digital Gold on Gullak using daily or weekly or monthly SIPs or even make one-time purchases.

Question 11

Will my digital gold balance be affected by gold rate fluctuations?

Accepted Answer

While the gold grams will remain constant, the asset value changes based on gold prices. If gold prices increase your asset value will increase. If Gold prices decrease, your asset value will also decrease.

Question 12

When I buy Digital Gold on Gullak, which refinery is the gold getting bought from?

Accepted Answer

When you buy Digital Gold on Gullak, the Gold is bought from Augmont which is one of the biggest gold refineries in India.

Question 13

What is Augmont?

Accepted Answer

Augmont is Gullak's digital gold provider. Augmont Enterprises Private Limited is India's leading state-of-the-art Gold and Silver refinery. It is India's largest fully integrated Gold player. Buying, storage & selling of digital gold on Gullak happens via Augmont. Augmont is NABL and BIS accredited and a member of India Good Delivery standard on NSE, BSE and MCX.

Question 14

Is there a minimum lock in period?

Accepted Answer

There are no lock-in periods on Digital Gold investments on Gullak. You can withdraw anytime.

Question 15

Where can I sign up to purchase digital gold?

Accepted Answer

You can either download the Gullak app and signup or navigate to https://gullak.money/buy-digital-gold/ and click on “Invest Now” to start the signup process.

Question 16

What are the payment methods with which I can invest in Gullak?

Accepted Answer

You can use UPI to make digital gold payments on Gullak. If you download the Gullak app, you also unlock the option to invest using net-banking.

Question 17

Where can I find the invoice for each purchase?

Accepted Answer

Below are the steps to find the invoice for digital gold purchase: 1. Download the Gullak app. 2. After making your purchase, navigate to the home screen. 3. On the home screen, select view details. 4. Upon scrolling down, you’ll be able to see the Transactions section. 5. In the transactions section, select the payment that you want to download the certificate for. 6. Click on View Certificate to get your certificate for digital purchase.

Question 18

How do I add a nominee?

Accepted Answer

To add a nominee, 1. In the Gullak app, navigate to the accounts section. 2. Under profile settings, you’ll find Nominee Details. 3. In the nominee details section, add your nominee’s full name, date of birth and relationship.

Question 19

How do I sell my gold?

Accepted Answer

To sell your Gold, 1. Open the Gullak app. 2. Click on the withdraw option. 3. Select how you want to withdraw - cash or gold coin or redeem jewellery. 4. For cash withdrawals: Select how much you want to withdraw and proceed. 5. For Gold coins, select the gold coin denomination you want to order. 6. For jewellery redemption, select the jeweller you want to redeem jewellery from. Enter the amount you want to redeem and generate your voucher. Navigate to any jeweller store and use your Gullak balance to redeem jewellery.

Question 20

What are the different sell options available?

Accepted Answer

You can sell your digital gold on Gullak as cash or order gold coins or redeem jewellery at India’s Top jewellers.

Question 21

How long does it take for money to be credited to my account once I sell my gold?

Accepted Answer

Withdrawals are very smooth on Gullak. Typically, you can expect the process to take less than 30 seconds. In case you have queries regarding withdrawing your gold, you can reach out to our Customer support team on the app, and they’ll guide you through the same.

Question 22

How do I check my Gullak digital gold balance on Augmont?

Accepted Answer

To check your Gullak Balance on Augmont: 1. Open Augmont’s website. 2. Log in and complete your KYC. 3. Under the My profile section, you’ll be able to see your Gullak Gold balance under Other Merchants.

Question 23

Once I buy Gullak digital gold how soon can I sell?

Accepted Answer

You can sell your digital gold instantly after making a purchase.

Question 24

What is the process for converting my Gullak balance to jewellery?

Accepted Answer

To convert your Gullak gold to jewellery: 1. Open the Gullak app. 2. Click on the withdraw option. 3. Select the redeem jewellery option. 4. Select the jeweller you want to redeem jewellery from. 5. Enter the amount you want to redeem and generate your voucher. 6. Navigate to any jeweller store and use your Gullak balance to redeem jewellery.

Question 25

At which stores can I redeem my Gullak balance as jewellery?

Accepted Answer

Gullak is partnered with 5000+ jewellery stores for gold jewellery redemption. You can redeem jewellery at Top jewellers like Tanishq, Malabar, Bhima, Kalyan etc.

Question 26

Can I use my Gullak Balance to order gold coins?

Accepted Answer

Yes, you can use your Gullak Balance to order gold coins. 1. Open the Gullak app. 2. Click on the withdraw option. 3. Select Gold coins as the mode of withdrawal. 4. Select the coin you want to order. Coins start from 0.1 gms and go all the way up to 100 gms. 5. Enter your address details and confirm to place a coin order.

Question 27

What is the purity of Gold coins ordered from Gullak?

Accepted Answer

All the gold coins on Gullak are 24 karat 999 pure and are hallmarked.

Question 28

What are the making charges on gold coins ordered from Gullak?

Accepted Answer

There’s a very small making and delivery charge on coins ordered from Gullak. On a 10 gms gold coin, you’ll be paying ₹800 in making plus delivery cost, which is less than 1% of the actual gold price. The making charge percentages actually decrease with increasing coin denomination on Gullak. Gold coins on Gullak come with some of the lowest making charges in the industry.

Question 29

What are the taxes incurred on Digital Gold on Gullak?

Accepted Answer

An LTCG of 12.5% is applied on profits if you withdraw as cash, no tax is incurred if you redeem as physical gold.

Question 30

Do I need to complete my KYC to open my Gullak account?

Accepted Answer

No, you do not need to complete KYC to open your Gullak account. Just use your phone number to sign up.

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